At IMM Solutions Pvt. Ltd (“IMM Solutions”, “we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, mobile applications, and our official WhatsApp Business channel.
1. Information We Collect
- Contact details such as your name, phone number, and email address when you book services or contact support.
- Device and technical information (browser type, operating system, IP address) used for analytics and performance.
- Messages and attachments you send via WhatsApp Business, including service inquiries or photos of equipment.
2. Use of Information
We use your information to:
- Provide, manage, and improve our repair and maintenance services.
- Communicate with you regarding bookings, status updates, and customer support through WhatsApp, email, or calls.
- Comply with legal and regulatory obligations under applicable laws.
3. WhatsApp Business Integration
We use the Meta WhatsApp Business API to send and receive messages securely. By messaging us on WhatsApp, you agree that your data will be processed in accordance with WhatsApp’s own Business Policy and Privacy Policy.
- WhatsApp end-to-end encryption protects your communication content.
- Meta may process certain business interaction data (e.g., delivery status) for analytics and system integrity.
4. Data Storage & Security
All customer data is stored on secure servers with restricted access. We implement technical and organizational safeguards to prevent unauthorized access, alteration, or disclosure of your information.
5. Data Sharing
We do not sell or rent your personal information. We may share limited data with trusted partners such as logistics vendors or payment processors strictly to fulfill your service requests, under confidentiality agreements.
6. Your Rights
- Request access to or correction of your personal data.
- Withdraw consent for communication at any time by messaging “STOP” on WhatsApp or emailing info@imm.com.pk.
7. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Email: info@imm.com.pk
Phone: +92 308 1100071